Our commitments: accountability and safeguarding

We work with people who have lost limbs or live with a disability, and with children and families in difficult circumstances. Their trust is something we must protect, so we commit to making every service safe and respectful, to listening to anyone who wants to tell us something, and to holding ourselves accountable.

Code of conduct

All our staff and volunteers, and our partners and suppliers when carrying out our activities, follow a code of conduct that protects people’s dignity and rights. Any serious breach is treated as a serious report and referred to our Incident Management Committee.

Protection from sexual exploitation and abuse

• Our services are free of charge.
• No one who works with us may ask you for money, a gift, a favour or anything else in exchange for registering you or giving you our services.
• Any sexual exploitation or abuse by staff, volunteers or partners is unacceptable and is handled with the utmost seriousness and full confidentiality.
• You can report without giving your name, and reporting will never affect your access to any service.

Child protection

We follow a child protection policy in all our activities and consider children’s needs in how they can reach our feedback mechanism. Any harm to a child is referred immediately to the Incident Management Committee.

Confidentiality and data protection

• Only the staff member responsible for the complaints registry can see it, and only the safeguarding focal point can see sensitive reports.
• NSPPL complies with Türkiye’s Personal Data Protection Law No. 6698.
• Your personal details are shared with no third party unless necessary.